Returns & Exchanges

Your next chapter deserves a fair read. That’s why our 45-Day Money-Back Guarantee begins the day your order arrives — and applies only after you’ve truly experienced Renewal Retinol.

We want you to see real results, so we encourage daily use for up to 45 days. If by the end of that time you’re not in love with your skin’s story, we’ll make it right with a full refund.

How It Works

  1. Try It First
    Use Renewal Retinol as directed for up to 45 days. Results take time, and this window ensures your skin has a chance to respond.

  2. Contact Us Within 45 Days
    Email [your email] with your order number, reason for return, and photos of your results if possible.

  3. Return Approval
    Once approved, you will receive a return authorization and instructions. Returns without authorization will not be accepted.

  4. Send It Back On Us
    Return the product in its original packaging, even if used. We will send you a prepaid shipping label so there is no cost to you.

  5. Get Your Refund
    Once your return is received and inspected, we will issue your refund to the original payment method within 7–10 business days.

 

Important Details

  • Refunds apply only to purchases made directly from DorothyCosmetics.com.

  • Original shipping charges are non-refundable.

  • We reserve the right to deny returns if misuse or abuse of the policy is suspected.

  • Damaged or defective items must be reported within 7 days of delivery for a replacement at no cost.

 

Our Promise:
Every drop is crafted for results you can see and feel. Try it, live with it, and love it or turn the page risk-free within 45 days with free return shipping.